ServiceNow boosts process mining ability with Task Mining acquisition.

ServiceNow has announced its agreement to acquire task mining vendor UltimateSuite, in a move to enhance its process mining and automation capabilities. Process mining is known for its ability to improve efficiency and generate quick results by identifying automation opportunities and reducing the complexity of repetitive tasks. ServiceNow aims to use the technology to help customers automate workflows, remove guesswork, and create more intuitive processes in their day-to-day work.

The acquisition of UltimateSuite is expected to bolster the functionality of ServiceNow’s flagship Now platform, enabling it to provide even more powerful process mining and automation features to its customers. ServiceNow is positioning UltimateSuite as a way to streamline operations, improve productivity, and enhance overall business performance.

Overall, the acquisition of UltimateSuite represents ServiceNow’s commitment to expanding its process mining capabilities and providing customers with the tools they need to drive digital transformation and improve operational efficiency. With process mining becoming increasingly important across various industries, ServiceNow’s move to acquire UltimateSuite is a strategic step to strengthen its position in the market.