2023 Report: Contact centres transformed by AI-based automation.
In a comprehensive study conducted by Ozonetel, it was found that AI-based automation has significantly changed contact center performance in 2023. The study analyzed a sample of 10 million calls made on Ozonetel’s CCaaS platform across various industries such as e-commerce, healthcare, education, insurance, and more. The report highlights the advancements in customer experience and … Read more 2023 Report: Contact centres transformed by AI-based automation.