TLDR:
– Walmart is embracing AI and drones to enhance the customer experience.
– The retailer showcased a new AI-powered search experience, allowing customers to search by specific use cases.
– Walmart also unveiled “InHome Replenishment,” which uses AI to ensure customers’ online carts are filled correctly.
– The company announced the expansion of its drone delivery service to 1.8 million additional households in the Dallas Fort-Worth area.
Walmart has announced plans to incorporate artificial intelligence (AI) and drones into its operations to improve the overall shopping experience for customers. During a keynote at the Consumer Electronics Show (CES), Walmart showcased a new AI-powered search experience that allows customers to search by specific use cases, such as “a football Super Bowl party,” rather than individual search terms like “chips” or “TV.” The tool generates relevant results across different product categories. Additionally, Walmart introduced “InHome Replenishment,” which uses AI to track shopping habits and ensure customers’ online carts are filled with the right items at the right time. The retailer also announced an expansion of its drone delivery service to reach 1.8 million more households in the Dallas Fort-Worth area. This move builds on Walmart’s efforts to leverage AI and technology to enhance customer satisfaction and streamline operations.