ServiceNow acquires task mining firm, unlocking automation supremacy.

  • ServiceNow has acquired task mining firm UltimateSuite to boost automation and process mining capabilities across its Now Platform.
  • The move aims to help ServiceNow customers identify process bottlenecks and strengthen operational efficiencies with actionable insights into workflows.

ServiceNow, a leading digital workflow service provider, has agreed to acquire UltimateSuite, a task mining company. The purchase is set to augment ServiceNow’s process mining and intelligent automation capabilities across its Now Platform. The inclusion of UltimateSuite’s technology will provide operational intelligence that fast-tracks digital transformation and enriches employee experiences.

According to market research firm Gartner, the global process mining software industry witnessed substantial growth in 2021, with an increase of 46%. The report also projected that the process mining market could be worth £2.3 billion by 2025, with a compound annual growth rate (CAGR) of 33% from 2020 to 2025. This significant growth highlights the vital role of process mining in transforming insights into actions.

The Now Platform feature of process mining assists customers in evaluating workflows across people, tasks, and systems. It functions akin to an X-ray scan to recognize and automate operational bottlenecks. UltimateSuite’s task mining software provides actionable insights to streamline repetitive jobs and determine automation prospects, proving integral to process mining.

ServiceNow’s proactive pursuit of UltimateSuite complements the company’s dedication to AI and automation solutions, following its acquisition of G2K and Element AI. The company expects the UltimateSuite buyout to be finalized in Q1 2024, however, the financial specifics of the deal have not been made public.

UltimateSuite, founded by Robert Samanek in 2020 and headquartered in Prague, Czechia, has been acknowledged by analysts and industry bodies for its unique technology. On joining ServiceNow’s Now Platform, Samanek expressed a strong belief in automation, stating it enables employees and businesses to expand creativity and productivity.