TLDR:
– NLX has raised $12 million in Series A funding to grow its conversational AI platform.
– The funding will be used to fuel market expansion, make strategic hires, and add capabilities to the platform.
NLX has raised $12 million in Series A funding to grow and develop its conversational AI platform for managing chat, voice, and multimodal conversational applications. Brands can use NLX’s platform to create, manage, deploy, and analyze these applications, as well as manage conversational deployments across their enterprise. The company plans to use the new funding to fuel its market expansion, make strategic hires, and add capabilities to its platform. NLX uses generative AI, cloud software, and its voice, chat, and multimodal conversational AI technology to deliver customer experiences for enterprise brands. The Series A round was led by Cercano, which highlighted NLX’s innovative approach and potential to revolutionize the customer experience landscape. The demand for conversational AI for customer engagement has increased since the pandemic, with NLX aiming to provide automated and frictionless self-service experiences for enterprises.
In another recent development in the space, PayPal-based Rasa raised $30 million in a Series C round to grow its generative conversational AI platform for enterprises. The platform provides meaningful and practical user engagement through AI assistants that align with customers’ business logic. Conversational AI is seen as a practical use of technology for scaling human operations and meeting evolving enterprise needs.