2024’s retail game changer: WFM’s intelligent automation!

Key Points:

  • Retailers can use intelligent automation to transform their operations and enhance the employee experience
  • Intelligent automation can automate scheduling, demand forecasting, and other core tasks, freeing up managers to focus on important matters
  • This technology can improve the financial well-being of frontline workers without sacrificing efficiency or productivity
  • Intelligent automation can also drive greater frontline engagement through schedule flexibility and connection to company culture

In a webinar titled “The Retailer’s New Edge for 2024: The Intelligent Automation of WFM,” experts discussed the potential benefits and impact of employing intelligent automation in workforce management. The rise of generative AI presents an opportunity for retailers to streamline operations and create a more fulfilling work environment for employees.

Intelligent automation can automate essential tasks such as scheduling and demand forecasting, allowing managers to focus on more strategic and value-added activities. This technology not only saves time but also improves efficiency and productivity. By automating these core tasks, retailers can optimize their operations and make data-driven decisions.

Furthermore, intelligent automation can provide benefits for frontline workers. Retailers can offer perks like flexible scheduling and earned wage access to improve the financial well-being of their employees. By automating scheduling, retailers can ensure that shifts are allocated effectively and efficiently, while still giving employees the flexibility they desire.

Additionally, intelligent automation can enhance frontline engagement by fostering a stronger connection to company culture. By automating administrative tasks, managers have more time to engage with their teams and build relationships. This, in turn, can improve employee satisfaction and create a more positive work environment.

The webinar drew insights from the “State of the Hourly Workforce” study, which surveyed 1,000 hourly employees and 600 managers. The study revealed a growing demand for intelligently automated scheduling and core workforce management tasks. With this shift towards automation, retailers can benefit from improved operations and a more engaged workforce.

Overall, intelligent automation presents a unique opportunity for retailers to revamp their workforce management processes. By leveraging technology to automate essential tasks, retailers can unlock operational efficiencies and create a more engaging work environment for their employees.