- Reserv, an AI-powered insurance Third Party Administrator (TPA), has appointed James Maddox as its new Chief Technology Officer.
- Maddox, an expert in Machine Learning and Natural Language Processing, co-founded Mya Systems, and was previously Head of LLM Agent R&D at StepStone.
- He will be responsible for transforming the adjuster experience, focusing on automation, compliance, training, and reporting to support Reserv’s speed to scale.
James Maddox, an expert in Machine Learning and Natural Language Processing, has been appointed as the Chief Technology Officer (CTO) of Reserv, an AI-driven insurance Third Party Administrator (TPA).
Prior to joining Reserv, Maddox was a co-founder of Mya Systems, which developed advanced recruiting automation solutions using conversational AI. After Mya Systems was acquired by StepStone, a leading global job platform, he assumed the role of Head of LLM Agent R&D, where he concentrated on the development of AI-powered products and services.
At Reserv, Maddox will concentrate on transforming the adjuster experience from a manual process of one-way data input to an interactive experience utilizing LLMs (Large Language Models) and modern architecture. Besides automation, his focus will also encompass compliance, training, and reporting in order to bolster Reserv’s unprecedented speed to scale.
Maddox commented on his appointment: “The potential of AI and modern technology practices to transform the claims administration process is immense. Our goal is to provide seamless, efficient service while delivering richer data and sharper insights back to carriers and underwriters. I believe that our efforts at Reserv will set a new standard in the industry, demonstrating how technology can create value for all stakeholders in the insurance ecosystem.”
Further supporting the analytics capabilities of the company, Reserv operates on a single software system across the globe, simplifying multi-national scale and unifying previously disparate data points. The company exited stealth mode in July 2022 and has quickly grown to over 100 employees across the US and the UK.
CJ Przybyl, CEO and co-founder at Reserv, stated: “His expertise in applying developing AI algorithms, coupled with our unified data captured by a completely SaaS-based architecture, will enable us to realize scalable operational efficiencies. This is already enabling an enhanced customer experience and generating more data than any other TPA. We are on our way to making TPAs what they should be, the critical data hub of the industry.”