TLDR:
McDonald’s has officially ended its AI drive-thru after a series of public mishaps. The fast-food chain will remove all AI systems by the end of July and plans to explore voice ordering solutions more broadly. This decision comes after customers reported issues such as incorrect orders and bizarre food combinations.
Article Summary:
McDonald’s has decided to end its AI drive-thru technology after a number of public incidents with incorrect orders. The fast-food chain had been testing the technology at over 100 restaurants in partnership with IBM, but has now decided to remove all AI systems by the end of July. Customers reported issues such as adding excessive amounts of butter, chicken nuggets, and even bacon to their orders. In response, McDonald’s stated that they will continue to evaluate voice ordering solutions and make an informed decision on a future system by the end of the year.
Despite the termination of the AI drive-thru, McDonald’s remains open to exploring voice ordering solutions in the future. The company has expressed confidence in implementing a voice ordering solution and sees opportunities for advancing restaurant technology. Meanwhile, IBM is currently working with other fast-food chains to implement AI in their drive-thru restaurants, including Wendy’s, Hardee’s, and Dunkin’.