Artificial intelligence (AI) and automation are playing a crucial role in driving the digital transformation of the federal government. The Office of Management and Budget (OMB) has released new policy guidance emphasizing the importance of digital-first approaches and the adoption of emerging technologies. AI and automation have automated tasks, streamlined processes, and enabled complex problem-solving and decision-making in government agencies. For example, the General Services Administration has implemented software bots that have saved thousands of hours of employee time and improved efficiency in the procurement process. AI-powered automation can help agencies meet federal mandates, enhance service delivery, and increase citizen satisfaction. Software bots can automate tasks such as form filling, data input, and document processing, allowing agency personnel to focus on more critical public service tasks. AI and automation also have the potential to cut costs, boost efficiency, improve scalability, and facilitate seamless integration across different systems and platforms. The future holds even more potential for AI and automation to revolutionize federal government mission delivery, supporting streamlined operations, optimized resource allocation, and enhanced citizen services.
