Month: December 2023

ServiceNow, a digital workflow technology developer, has acquired UltimateSuite to improve its automation and AI capabilities and enhance customer operations. UltimateSuite is a task-mining data developer, a sector that ServiceNow’s vice president of NowX product management, Eric Schroeder, feels was previously a “blind spot”. Task mining observes steps taken outside of a process, providing insights … Read more ServiceNow gears up to seize UltimateSuite for task mining supremacy.

The European Medicines Agency (EMA), along with the Heads of Medicines Agencies (HMAs), recently published a strategy outlining the use of artificial intelligence (AI) in medicine regulation. This strategy, known as The Multi-annual AI Workplan 2023–2028, details a plan to utilise the benefits that AI technologies bring to the regulatory system, while mitigating any related … Read more EMA’s Guide: Smoothly Navigating AI in Medical Regulation

Key Points: Voice AI has become a key interface in human-machine interactions, with advances in neural networks and deep learning improving speech recognition. Despite voice AI’s potential, current AI systems best operate on domain-specific data sets for pre-determined tasks and struggle with the complexity of human cognition. US consumers are increasingly using voice assistants for … Read more AI’s Debut Year: Voice Transforms Chat Landscape

Salesforce has upgraded its Einstein Copilot, a conversational AI assistant, to handle unstructured data such as PDFs and emails. The upgrade was announced at the Salesforce World Tour New York 2023 event. Another feature, Einstein Copilot Search, allows for enhanced search capabilities by utilising real-time unstructured and structured business data. The AI assistant will use … Read more AI upgrade lets Salesforce’s Einstein Copilot manage unstructured data smoothly.

Salesforce has been marketing its generative artificial intelligence (AI) as trustworthy and safe, yet customers remain skeptical. The company’s AI enhancements, introduced during its World Tour conference, include vector database support and AI search for its Einstein Copilot product, are designed to integrate generative AI into workflows and solidify trust with users. However, critics have … Read more Salesforce: The trusted AI company, yet to convince its customers.

Pakistan’s imprisoned former Prime Minister Imran Khan’s speech was delivered using artificial intelligence (AI), a move which could potentially boost his political party’s chances in the upcoming elections, according to analysts. The speech was viewed by more than a million people on social media and was confirmed by Khan’s party, Pakistan Tehreek-e-Insaf (PTI), as being … Read more Pakistani opposition hijacks AI, recreates incarcerated ex-PM Khan’s speech

Key Elements: Health insurance giants United Healthcare and Humana are facing legal action over the use of an artificial intelligence tool to process claims. These lawsuits allege wrongful denial of coverage for necessary medical services. The increase in use of AI technology in the health insurance sector is raising fears of higher claims denials, potentially … Read more Health insurance giants: AI tool in lawsuits’ crosshairs for claims

In 2023, the U.S. Patent and Trademark Office (USPTO) made significant advancements towards modernization and administrative efficiency while also focusing on reducing environmental impact. The USPTO introduced new rules for electronic patent applications, replacing physical patent grants with an Electronic Patent Grant Information sheet (EPGI) in a bid to increase administrative efficiency and foster a … Read more 2023 USPTO Recap: Digital Filings, Regulatory Measures, AI Unleashed

ChatGPT is not an AI strategy but it should be viewed as a strategic tool in organisations, according to Bryan Kirschner, Vice President, Strategy at DataStax. He suggests that the use of large language model (LLM)-powered tools like ChatGPT may provide a new option for information workers to carry out tasks much faster, albeit with … Read more ChatGPT: More than AI, your ultimate strategic toolkit.